Returns
Clear return support for field gear.
Campora builds around practical shelter systems, but the return experience should feel just as steady. Use this page to understand how to prepare a return request for canopy tents, camping tents, ground sheets, frames, poles, and shelter accessories.
Keep original packaging, accessories, labels, and order information together until your request has been reviewed.
Prepare the gear, then contact support.
Outdoor shelter products are functional items with frames, fabric, stakes, cords, and fitted parts. A clear return request helps us understand the condition of the item and respond with accurate next steps.
Have your order information ready.
Include your order number, email address, product name, and a short reason for the request when contacting Campora.
Keep the item clean and complete.
Return requests are easier to review when all components, storage bags, accessories, and packaging are kept together.
Share clear images when needed.
For damage, missing parts, or product concerns, send photos of the item, packaging, labels, and affected area.
Wait for return instructions.
Please do not send gear back before receiving guidance from Campora support, as unapproved returns may be delayed.
A simple path from request to resolution.
Our returns process is designed to keep communication clear. Send your details first, allow support to review the request, then follow the provided instructions for packing, shipping, and next steps.
Contact Campora.
Email info@campora.lat or use the contact page with your order number, product name, and reason for the return request.
Wait for review.
Support will review the request and may ask for photos, packaging details, or additional order information.
Pack the item safely.
Fold fabric carefully, protect poles and frame parts, include all accessories, and avoid sharp pressure against canopy material.
Follow final instructions.
Once instructions are provided, ship only as directed and keep tracking information until the request is fully completed.
Condition matters with shelter gear.
Campora products are made for outdoor use, so a return review often depends on whether the item is unused, complete, clean, and packed with its original components. This helps protect fabric panels, frame systems, and fitted accessories during handling.
Return reviews are easier with complete information.
Because shelter gear includes fabric, hardware, fitted parts, and outdoor-use components, accurate details help Campora support understand the situation quickly.
Requests are reviewed by order and item condition.
Support will review the product type, order details, item condition, and reason for the request before confirming next steps.
Outdoor use may affect return options.
Items showing installation marks, campsite wear, moisture damage, missing parts, or heavy use may not qualify for standard return handling.
Contact us before opening or setting up.
If the item does not match your order, keep the product and packaging together and contact Campora with clear photos.
Document packaging and product condition.
If a package arrives with visible damage, photograph the box, label, interior packaging, and affected product area before disposal.
Follow the approved return method.
Return shipping instructions must be followed as provided by Campora support to avoid processing delays.
Standard shipping is 3–5 business days.
For replacement purchases or new gear orders, Campora shipping time is 3–5 business days once the order is ready to move.
Practical answers before you pack.
These notes help prevent common return issues with tents, canopies, frames, ground sheets, and camp accessories.
Can I send my item back without contacting Campora first?
Please contact Campora before sending anything back. Return instructions help ensure the request is routed correctly and prevent unnecessary processing delays.
What should I include in my return request?
Include your order number, email address, product name, reason for the request, and photos if the item arrived damaged, incomplete, or different from what you expected.
Do I need to return every accessory?
Yes. Shelter products should be returned with all included components, such as poles, stakes, guy lines, storage bags, covers, connectors, and instructions.
How should I pack a tent or canopy for return?
Make sure the fabric is dry and clean, fold it without sharp pressure points, secure frame pieces, and use packaging that protects the item during transit.
Who do I contact for help?
You can contact Campora at info@campora.lat, call 6207548617, or use the contact page for support with returns and product questions.
Send us the details before you ship.
For return support, product concerns, missing parts, or order questions, contact Campora with your order information. We will review the request and guide you through the next step.