1. Information we may collect

Campora may collect information that you provide directly, information generated when you use the website, and information needed to complete store services.

• Contact information such as name, email address, phone number, billing address, and shipping address.
• Order information such as selected products, quantities, shipping preferences, order history, and customer service notes.
• Payment-related information handled by payment service providers for secure order processing.
• Messages, product questions, support requests, and other information you choose to send to Campora.
• Website usage information such as device type, browser type, pages viewed, referring pages, and general interaction data.

2. How we use information

We use information to operate the store, provide customer support, improve our product experience, and maintain the safety and reliability of the website.

• To process orders, arrange shipping, provide confirmations, and assist with order questions.
• To respond to customer service requests about tents, canopies, ground sheets, frames, poles, and shelter accessories.
• To improve site navigation, product presentation, search experience, and page performance.
• To help detect, prevent, or address fraud, misuse, technical problems, or security concerns.
• To send service-related communications connected to purchases, account activity, or support requests.

3. Order processing and payment information

Payment information is processed through secure payment providers. Campora does not need to store full payment card details to complete standard store transactions. Payment providers may collect and process information according to their own security and privacy practices.

4. Shipping and delivery support

We use shipping information to prepare and deliver orders. This may include sharing necessary delivery details with shipping and fulfillment service providers so your Campora order can be processed and delivered. Campora shipping time is 3–5 business days.

5. Cookies and similar technologies

Campora may use cookies and similar technologies to support website functionality, understand store performance, remember preferences, improve browsing, and help maintain security. Browser settings may allow you to limit or block cookies, but some store features may not work correctly if cookies are disabled.

6. How information may be shared

Campora may share information with service providers that help operate the store and provide customer services. We do not share information for purposes unrelated to running, securing, improving, or supporting the store experience.

• Website hosting, ecommerce, analytics, and performance service providers.
• Payment processors and fraud-prevention services.
• Shipping, delivery, and order support providers.
• Customer communication and support tools.
• Professional or legal support when reasonably necessary to comply with applicable obligations or protect rights and safety.

7. Data security

We use practical administrative, technical, and operational measures intended to help protect information. No online system can be guaranteed to be completely secure, but Campora works to maintain a careful and reliable store environment.

8. Data retention

We keep information for as long as reasonably needed to provide store services, maintain records, resolve disputes, meet legal or accounting requirements, improve operations, and support customer questions. Retention periods may vary depending on the type of information and the reason it is kept.

9. Your privacy choices

You may contact Campora to ask questions about your information, request an update, or discuss privacy preferences. Depending on your location and applicable rules, you may have rights related to access, correction, deletion, restriction, or objection to certain processing.

10. Children’s privacy

Campora is intended for general customers shopping for outdoor shelter gear and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to Campora, please contact us so we can review the request.

11. International visitors

If you access Campora from outside the United States, your information may be processed in locations where our store systems, service providers, or operations are based. By using the website, you understand that information may be handled according to this Privacy Policy and applicable service operations.

12. Policy updates

Campora may update this Privacy Policy from time to time to reflect changes in store operations, services, or applicable requirements. Updates will be posted on this page. The posted version is the current version for campora.lat.